Quitline Client Manager

Summary

Join RVO Health as a State Quitline Client Manager and support clients in the Western region (Washington, Alaska, Oregon, Guam, and Oklahoma) with our Prevention Products (Real Appeal, Wellness Coaching, & Quit for Life). This role involves managing client relationships, ensuring client satisfaction and retention, driving revenue, and collaborating with internal teams. You will be responsible for resolving customer complaints, delivering sales presentations, and managing service-related issues. The ideal candidate possesses strong client management experience, proficiency in Microsoft Office and Google products, and excellent communication and presentation skills. This position offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a dynamic healthcare company.

Requirements

• 2+ years of experience working directly with clients and demonstrating responsibility for strategic client relationship management and consultation
• Intermediate level of proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook) and Google products
• Ability to effectively navigate and drive results in a highly complex, matrix environment
• Strong organizational skills, ability to multitask
• Public speaking experience, and strong presentation skills
• Demonstrated ability to message, position, and present information for maximum customer impact and influence
• Solid negotiation, influencing, collaboration, and ability to follow directions
• Knowledge of the health insurance industry, products, and services
• Project management-oriented organizational skills
• Act as a collaborative worker and foster a positive work environment
• Creative analytical and problem-solving skills
• Willingness to travel occasionally

Responsibilities

• Day-to-day management of client and sales support inbox
• Resolve customer complaints with a sense of urgency and professional manner to maintain client loyalty
• Deliver and exceed expected revenue by driving client communications support around campaigns
• Work cross-functionally with support teams to prepare and deliver sales presentation to potential and existing clients
• Acts as a client advocate and proactively partners with internal teams to exceed client expectations
• Understand and manage client expectations and service needs by building and maintaining positive relationships (both internal and external) and by delivering quality service; thereby enhancing our reputation in the industry
• Contribute to renewal, identification of expansion/enhancement opportunities, facilitate contract changes and updates as needed
• Develop/conduct educational promotion, and strategic presentations as requested by clients
• Manages all service-related issues on assigned book of business by engaging the relevant cross functional partners
• Ensures the timely and accurate delivery of client communications (correspondence, product updates, fulfillment, reports, etc.)
• Demonstrates expertise in relevant solutions through contribution to client meetings and incorporating representation of product and operations, when necessary, in all customer, account management, and other internal strategic meetings

Benefits

• Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program