Rcm Trainer

Summary

Join Modernizing Medicine (ModMed) as a driven RCM Trainer (level 2)! In this client-facing role, you will train new and existing practices across multiple specialties on their revenue cycle management (RCM) processes using ModMed's Practice Management System. You will deliver both virtual and in-person training, ensuring successful outcomes and providing feedback on training materials. This position requires strong communication, training, and RCM expertise. ModMed offers a competitive benefits package, including comprehensive health insurance, 401(k) matching, generous paid time off, and professional development opportunities. The role is partially remote, with up to 30% domestic travel required.

Requirements

• Bachelor's degree in healthcare administration preferred
• Ability to travel domestically up to 30%
• 3 + years of experience in software training, implementation, and/ or relevant practice experience
• Energetic and motivating personality with a strong desire to win for the team - stellar customer service
• Ability to work independently in a remote working environment as well as part of a team in fast-paced situations
• Exceptional written, verbal and interpersonal communication skills
• Proven track record of training & guiding others in workflows and projects
• Proven ability to deliver effective presentations both virtually and in-person to clients and peers

Responsibilities

• Facilitate and document Training for Premier/Medium complexity practices across specialties for new and existing RCM clients
• Demonstrates full competency in Modernizing Medicine’s Practice Management System and/or Financials with the ability to support and train add-on/ancillary features (MMPay, Google Drive, BOOST processes workflows)
• Deliver virtual and in-person training to physicians, clinicians, and office staff while understanding the needs of each role and ability to relate to RCM and BOOST Workflows for successful outcomes
• Maintains competency with product enhancements and process updates within BOOST. Troubleshoots technical issues and collaborates with BOOST team to provide feedback for content and curriculum updates
• Product release new features and BOOST Process updates
• Feedback related to content and curriculum updates
• Manages time and timely feedback related to client consumption of training and readiness to go live
• Using the appropriate BOOST preferred platform (SF, CloudCoach, etc) provide feedback to the Project Manager or Client Advisor with training outcomes
• Effectively manages time to keep training sessions to the allotted durations and maintains daily schedule accordingly

Preferred Qualifications

• Medical billing and RCM experience is preferred
• Utilization and experience in MMPM platform is a plus

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters