React Software Engineer

Summary

Join ShortPoint, a global remote work company, as a Technical Support Engineer! This full-time, remote position (GMT+1 to GMT+5) focuses on implementing features and fixes, troubleshooting technical problems, and collaborating with customers and development teams. You will create and implement remote fixes, document issues and resolutions, and monitor ticket resolution. The ideal candidate possesses 3+ years of React experience, strong web development skills, and excellent problem-solving abilities. ShortPoint offers a comprehensive benefits package including remote work, medical insurance, generous paid time off, and professional development opportunities.

Requirements

• 3+ years of experience with React
• Good knowledge of web development using JavaScript, HTML & CSS
• Basic understanding of different data structures and algorithms
• Ability to follow instructions and work in a team environment
• Attention to detail is essential for this position
• Good English communication skills – both written and verbal
• Stable internet connection and good mic quality is a must
• Friendly demeanor and ability to deal with customers
• Must have great problem-solving skills
• Must be able to think creatively, take ownership, and learn quickly

Responsibilities

• Implement features and fixes as specified by the product team
• Troubleshoot and resolve technical problems; collaborate with customers to understand issues and offer workarounds
• Create and implement remote fixes; collaborate with development teams to integrate fixes into the product
• Document issues and resolutions, and help our product team deal with similar issues in the future
• Monitor and ensure timely resolution of technical customer tickets; escalate complex issues when needed

Preferred Qualifications

• GitHub knowledge
• Experience in SharePoint is a plus
• Backend Knowledge is a plus
• Online portfolio / published websites are a plus

Benefits

• Working remotely
• Medical Insurance
• 30 days annual leave/year
• 60 hours per year for personal time
• 15 days of public holidays
• Unlimited paid sick days
• Maternity time off
• Work equipment provided
• Gym compensation
• Professional training and development
• Team building and activities
• ShortPoint welcome gift boxes/swag