Recovery Associate

Summary

Join INSHUR's Brighton office as a Recovery Associate and manage motor claims from start to finish, working in a hybrid model that blends remote work with in-office collaboration. You will proactively drive resolutions, recover expenses from third parties, and negotiate with stakeholders to maximize recoveries. This role requires proven customer service experience, IT proficiency, and a solid understanding of data protection. INSHUR offers a competitive salary, comprehensive benefits including private healthcare, generous parental leave, and a flexible work environment. The company values a supportive and collaborative atmosphere where professional growth is encouraged. This is an opportunity to make a real impact in a fast-paced, performance-driven environment.

Requirements

• Proven customer service experience to build lasting client relationships and secure referrals
• Proficiency in IT to navigate multiple systems seamlessly
• A solid understanding of Data Protection and processes for compliant handling of information
• The ability to work independently and take initiative to drive results
• Dedication to customer service to foster positive interactions and ensure client satisfaction

Responsibilities

• Manage motor claim cases from start to finish, driving resolutions proactively
• Seek out and seize chances to recover expenses from third parties
• Skillfully negotiate with insurers, legal experts, and stakeholders to maximize recoveries
• Team up with assessors and solicitors to build compelling evidence for recovery actions

Benefits

• 30 days of holiday annually, plus bank holidays
• Private healthcare for you and your family, including pre-existing conditions
• Life insurance at 3x your salary
• 13 weeks parental leave at full pay for new parents
• Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax
• Ride to work scheme
• Workplace pension scheme to help you save for retirement
• Flexible working hours to suit your lifestyle
• ��500 annual personal training allowance plus regular learning opportunities on a variety of topics
• ��40 monthly wellbeing and WFH allowance to keep you healthy and productive
• 24/7 Employee Assistance Program, covering you and immediate family members—offering crisis support, counselling, legal advice, menopause CBT, and more