Recovery Manager

Summary

Join SAVii, a company revolutionizing employee wellness, and become our B2C Recovery Manager. Manage supervisors and teams to achieve departmental goals related to account receivables and collections. Monitor department performance, identify areas for improvement, and develop strategies to increase efficiency. Analyze trends, report KPIs, and present strategic financial information to the Department Head. Set strategic direction for the Collections & Recoveries Function, establishing policies and procedures to enhance productivity. Collaborate with cross-functional teams and external clients to develop solutions. Serve as the escalation point for collections concerns and disputes. This role requires a college degree or 5+ years of experience in collections and recoveries, along with 4+ years of management experience. SAVii offers flexible benefits to support your work and personal life.

Requirements

• College Degree or higher and/or 5 yrs of previous experience in Collections and Recoveries
• Management experience - 4+ yrs
• Strong Stakeholder Management with the ability to work effectively with cross functional teams
• Strong verbal & written communication skills with strong active listening and interpersonal skills
• Strong analytical, mathematical/technical, critical thinking and creative problem solving skills
• With very High attention to details
• Highly self motivated with strong emotional intelligence
• Ability to work effectively and independently in a remote work set up
• Strong and stable internet connection

Responsibilities

• Manage the functional processes and deliverables of the Collections & Recoveries Function including but not limited to; development, implementation and execution of procedures and methods in monitoring daily work activities of assigned segments
• Analyzing trends of performance for assigned functions while ensuring appropriate levels of resource and cost needs or budget/cost reduction
• Develop, monitor, and regularly report KPIs and metrics for assigned Functions to support strategic actions to meet/exceed OKRs
• Collect, analyze and present strategic financial information and execute strategic plans to the Department Head to achieve goals and KPIs related to Collections & Recoveries
• Set strategic direction to Collection & Recoveries Function to create, establish and execute policies and procedures to improve productivity, efficiency and effectiveness of the whole functions
• Strong Stakeholder Management by working effectively with cross-functional teams, external clients on the development of solutions in the areas of Collections & Recoveries, account compliance processes, and B2C processes
• Serves as customer escalation and resolution point of contact for Collections concerns and disputes

Benefits

• Flexible benefits designed to support you in both your work and personal life
• Remote work, flexible hours