Redemption Representative

Summary

Join Lendbuzz, a company committed to personalized and fair financial opportunities, as a team member managing and coordinating the collection of delinquent payments for auto loan accounts. You will perform delinquent account collections via calls, emails, and texts, service inbound customer calls, maintain detailed notes, process payments, prepare accounts for pre-repossession, and perform skip tracing. The role also involves communicating with clients, reviewing accounts for repossession, assisting subordinates, issuing instructions, ensuring compliance, and handling administrative tasks. This position requires proficiency in Spanish and English, experience in collections, and strong communication and organizational skills.

Requirements

• Proficiency in both Spanish and English is required, with a preference for candidates who are also trilingual in Portuguese
• One plus years' experience with collections in a call center environment
• Skip trace experience
• Outstanding customer, communication and organizational skill
• High level of integrity
• Strong sense of teamwork yet able to work independently

Responsibilities

• Perform delinquent account collection calls, emails, or text messages assigned by management
• Service inbound customer calls pertaining to collections
• Maintain clear and descriptive notes
• Set up and process one-time and recurring payments
• Prepare delinquent accounts for pre-repossession status
• Perform skip trace duties to locate customers
• Communicate with clients in a timely and orderly fashion by sending out notices
• Review accounts that have been referred for repossession and legal actions against debtors
• Assist subordinates with collection activities in difficult cases and recommend collection techniques
• Issue written and oral instructions
• Enforce compliance with Collection Standard of Conduct policies
• Perform various administrative functions

Preferred Qualifications

• Auto collections experience is preferred
• Previous work in collections, preferably in the automotive industry