Referral Counselor

Summary

Join the New York City Bar Association's Legal Referral Service as a Referral Counselor! This remote, full-time or part-time position offers the opportunity to assist individuals in finding legal assistance. Responsibilities include managing a high volume of calls and emails, triaging legal issues, providing basic legal information, and conducting legal research. The ideal candidate possesses at least one year of experience in a legal environment, excellent communication skills, and proficiency in Microsoft Office 365. A JD or LLM is preferred. Full-time employees receive a competitive benefits package, including generous paid time off, medical, dental, vision, 401k, and life insurance. Part-time employees receive a limited benefits package. Apply today and make a difference in the lives of others!

Requirements

• At least one year of employment in a legal environment/organization
• Must be able to deal effectively with challenging individuals
• Ability to stay calm in stressful situations
• Strong database and PC skills, especially in Microsoft Office 365 products (will be required to take skills-based technology assessments as a condition of and prior to being hired)
• Must be eligible to work in the U.S

Responsibilities

• Respond to high volume of calls and emails from the general public
• Triage legal issues and direct clients to participating lawyers and other legal resources
• Provide basic legal information to the public
• Achieve and maintain general knowledge of New York law and legal resources available to New Yorkers
• Other duties, including legal research, public relations, marketing and public outreach, as assigned

Preferred Qualifications

• JD or LLM from U.S. law school (preferred from an ABA-accredited law school)
• General knowledge of New York law and legal resources available to New Yorkers
• Excellent phone manner, customer service and written/verbal communication skills
• Bilingual

Benefits

• Starting annualized salary will be $53,000 - $60,000 (based on experience) for full-time employment (generally working 35 hours/week) or prorated for part-time employment
• Generous paid time off (vacation, personal, sick time, holidays including closing between Christmas and New Year’s day, day off each year for volunteer work, extra time off in summer)
• Choice of medical plans
• Dental
• Vision
• 401K
• Life insurance
• Employee Assistance Program
• Short-term/long-term disability insurance
• Employee discounts
• Complimentary City Bar membership/many CLE programs/City Bar events