Reg E Specialist

Summary

Join Banner Bank as a Reg E Specialist and provide operational support, data analysis, and resolution for Reg E disputes related to debit cards, ACH, online bill pay, and international wires. You will ensure compliance with regulations, assist bank staff, process account adjustments, and manage mail distribution. This role requires analyzing claims, resolving disputes, and communicating with clients. You will need to maintain knowledge of operations and regulations, utilizing analytical and technical skills. The position offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Requirements

• H.S. Diploma: required (an equivalent combination of education and experience may be considered)
• 0 to 2 years of experience in financial service, including knowledge of fraud investigation processes and regulations required
• Ability to work independently as well as in a team environment
• Ability to assess work priorities in order to simultaneously manage critical and deadline-driven projects
• Possess excellent verbal and written business communication skills
• Effective time management and problem resolution skills
• Proven analytical ability to define problems, collect data, establish facts, work with variables in standardized and diverse situations, and draw valid conclusions
• Ability to analyze and interpret governmental regulations and procedures
• Demonstrated ability to write routine reports and correspondence
• Proficient with advanced aspects of Microsoft Office
• Able to quickly learn and adapt to new technologies
• Knowledge of federal and state laws and regulations relative to electronic transactions and operations

Responsibilities

• Provide operational support, data analysis, review, research, and follow-through for cases related to Reg E Dispute Resolution for debit cards, ACH, On-line Bill Pay, and Consumer International Wires
• Provide quality, accurate, and timely client service involving the daily processing of financial transactions
• Handle extremely complex issues using current knowledge of specific financial products or regulations, such as Reg E, MasterCard, BSA, AML, OFAC, and UDAAP
• Handle all tasks related to WW Distribution, to include but not limited to, picking up mail from post office, sorting mail, preparing shipments, and delivering mail
• Analyze and resolve claims while ensuring compliance with Regulation E, MasterCard, and ATM network timelines
• Assist Bank staff with processing requirements to ensure timely and accurate resolution, while meeting client service expectations
• Responsible for processing adjustments to client accounts ensuring they are completed within required timeframes
• Responsible for picking up, sorting, posting, and delivering USPS, UPS, and FedEx packages through WW Distribution
• Responsible for carrying out specialized research to resolve disputes, including but not limited to, communicating with internal and external clients on more complex issues
• Responsible for posting information to various databases, making financial adjustments to client accounts, and producing correspondence to clients, merchants, and network affiliates
• Maintain a thorough knowledge of assigned operations and compliance regulations while using analytical and technical skills to perform work effectively
• Participate in training and cross-training
• Responsible for complying with policies, procedures, security requirements, and government regulations

Benefits

• Targeted starting salary range (based on location and experience): $ 19.60 - $ 25.82 hourly
• Incentive potential
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement