Regional District Success Manager

Summary

Join ThinkCERCA as a Regional District Success Manager in Florida and drive the growth of partner engagement and usage of our innovative education technology platform. Partner with the Florida Regional growth team to ensure successful implementation and expansion across school districts. Develop and maintain strong relationships with district and school leaders, and classroom educators. Manage the onboarding process for school leaders and educators, ensuring successful adoption of the ThinkCERCA platform. Provide high-level support to users through various channels, and drive key metrics related to implementation, partner satisfaction, and expansion opportunities. Support the organization of events to drive user engagement and fidelity in the Florida Region. Collaborate with team members to deliver exceptional customer experiences.

Requirements

• Previous experience as a Principal or District leader (preferred) is required
• Must reside in Florida but be willing to travel statewide and occasionally out of state for team meetings and conferences
• Excellent communication and presentation skills
• Highly organized, self-directed, and process-oriented with excellent analytical and pragmatic problem-solving abilities
• Strong interpersonal skills - the ability to interact effectively at all organizational levels, facilitate discussions, understand partner needs, devise strategies, provide recommendations
• Ability to diagnose customer needs and challenges, and to translate those needs into actionable solutions
• Demonstrated service-delivery experience with educational SaaS solutions
• 5+ years experience preferred in K-12/EdTech in Client Services and/or Customer Success and/or school district instructional or administration roles

Responsibilities

• Drive the growth of partner engagement and usage to achieve great student outcomes and drive expanded use within and across districts
• Partner with the Florida Regional growth team to ensure the successful implementation and expansion of ThinkCERCA throughout target school districts
• Develop and maintain long-term relationships with district leaders, school leaders, and classroom-based educators
• Support projects focused on identifying opportunities for growth and innovating to provide the right tools and processes for the customer success organization
• Manage the onboarding process for school leaders and educators and drive successful adoption of the ThinkCERCA platform
• Ensure customer engagement through proactive professional learning opportunities, classroom visits, outreach, and training
• Provide high levels of support (in-person visits, online chat, application support, meetings, etc) to ensure optimal user experience
• Drive and manage key metrics related to implementation, partner satisfaction, partner engagement, and expansion opportunities
• Support the organization of online and in-person events to drive user engagement and fidelity in the Florida Region
• Support fellow team members in their development and work together to provide the highest level of excellence in customer experience

Preferred Qualifications

Bilingual (Spanish) a plus

Benefits

This is a full-time position with a salary depending on experience and equity opportunities