Regional Head of Customer Support

Summary

Join KAMI Workforce as the Regional Head of Customer Support and lead our Southeast Asia team in delivering exceptional customer service. This role involves crafting and streamlining customer-centric processes, managing a team, and directly engaging with high-value clients. You will leverage your expertise in HR tech and enterprise software to coach and uplift your team. KAMI Workforce offers a fast-paced environment, rapid professional development, a collaborative culture, attractive commissions, a competitive salary, and comprehensive benefits.

Requirements

• At least 5 years of experience in customer support management, ideally within the HR tech field
• Proven expertise in managing "enterprise-grade software implementation and onboarding"
• Solid leadership and team management skills
• Strong understanding of enterprise software solutions to effectively coach and uplift your team’s customer service capabilities
• Sharp problem-solving abilities with an eye for detail to drive process enhancements
• Excellent communication and interpersonal skills to foster collaboration across diverse teams
• Innovative mindset with a commitment to continuous improvement and operational excellence
• Self-motivated and capable of making independent decisions, even under pressure

Responsibilities

• Lead a vibrant team
• Establish effective service processes
• Directly engage with high-value clients to ensure their needs are met, and satisfaction is guaranteed
• Craft and streamline a customer-centric culture

Preferred Qualifications

Experience overseeing remote teams

Benefits

• Opportunity to work in an exciting and fast-paced environment with like-minded professionals
• Rapid professional development and career growth
• Thrive in a collaborative and inclusive work environment that values your unique contributions
• Earn attractive commissions for onboarding large deals
• Monthly base salary ranging from USD 1,500 to 2,000
• Private health package
• Remote work