Customer Support Representative

Summary

Join our fast-growing multinational team as a Customer Support Representative to deliver best-in-class customer experience across multiple regions.

Requirements

• At least 2 years of experience in a SaaS product support role, preferably within international teams and remote-first setups
• English fluency (C1 level) with excellent oral and written communication skills
• Exceptional analytical and operational thinking skills with a keen attention to detail
• Demonstrated responsibility and decision-making abilities
• Customer-focused approach

Responsibilities

• Process client requests via chats, emails (85% of channels), and calls (15%)
• Conduct continuous in-depth study of product and process updates
• Ensure strict confidentiality of client information following the company’s security policy
• Interact with the Engineering and Product teams to solve client cases
• Regularly update information based on all support channels, technical, and product changes
• Complete tasks for internal customers

Benefits

• Remote-first model with teams distributed globally
• Home office set up budget
• High-end laptop, monitor and any additional IT equipment needed
• Reimbursement of co-working space expenses
• Compensation for sports, yoga, mental, and other health and wellness-related activities with Gympass membership
• Reimbursement of participation in sports competitions
• Unlimited health-related time off
• Individual Development Plan based on your career interests
• Generous budget for learning and development activities
• Professional and self-development books and subscriptions compensation
• IDeals’ support of your passion as a speaker or writer
• Internal growth and internal mobility opportunities