Regulatory Compliance Analyst

Summary

Join PENN Entertainment’s digital team and contribute to the creation and delivery of cutting-edge online gaming and sports media products. Work in tandem with the Regulatory Compliance Manager to draft and review internal controls related to online sportsbook and interactive casino operations. Maintain oversight of patron complaints received by state-gaming regulators, investigate, and draft responses. Monitor and investigate operational and procedural compliance, prepare and submit internal and external reports, and assist with compliance record-keeping. Attend regulatory body meetings, identify areas of non-compliance, and draft standard operating procedures. Proactively identify and anticipate issues impacting the business and implement solutions. Perform regulatory reviews across multiple jurisdictions and collaborate with other departments. This role requires strong analytical, communication, and organizational skills, along with experience in regulatory compliance within the gaming or financial industry.

Requirements

• Bachelor’s Degree, preference in legal, audit or regulatory related field, or commensurate gaming or financial industry experience
• 2+ years of work experience within a similar role. Experience in the Gambling industry is a plus
• Ability to review, comprehend, and communicate regulatory standards and changes effectively across internal stakeholder departments and state-gaming regulatory contacts, respectively
• Strong ability to formally document and evaluate the effectiveness of necessary business processes pursuant to new and established regulatory requirements
• Strong analytical, critical thinking, and problem-solving skills
• Ability to collaborate effectively with members within the organization, as well as work independently to complete tasks, as assigned
• Strong organizational and prioritization skills paired with a thorough attention to detail
• Able to effectively communicate with excellent execution to ensure the achievement of personal and company objectives
• Experienced in gathering and analyzing requirements to recommend effective, complaint business solutions
• Experienced in collaborating with development teams to deliver timely solutions to external stakeholders, including state-gaming regulators, auditors, and third-party service providers
• Must be able to work effectively under pressure and meet tight deadlines. Must be able to develop and maintain cordial and professional relationships with all levels of the business; and
• Proficient use of Microsoft Office Suite

Responsibilities

• Work in tandem with the Regulatory Compliance Manager, as well as department stakeholders, to draft and review internal controls related to the operation of our online sportsbook and interactive casino
• Maintain oversight of patron complaints received by state-gaming regulators and appropriately track, investigate, and draft responses to complaints received
• Monitor and investigate operational and procedural compliance relevant to internal controls, complaints, regulatory reporting, and applicable regulatory requirements
• Prepare and submit internal and external reports, identifying any issues in the reporting prior to submission to applicable parties
• Assists with the development and maintenance of compliance record keeping activities, reports and systems
• Attend state-gaming regulatory body meetings, virtually and telephonically
• Help identify areas of non-compliance in relation to the operation of our online sportsbook and interactive casino
• Draft and finalize standard operating procedures for various tasks owned by the Regulatory Compliance team
• Proactively identify and anticipate issues that may negatively impact the business and assist in making the necessary changes by implementing operation-based solutions
• Perform regulatory reviews across 20+ jurisdictions, identifying consistencies and nuances across each
• Collaborate with other departments, as needed, to support the organization’s needs
• Draft and summarize meeting minutes to present to the Regulatory Compliance team, as well as department stakeholders
• Adhere to and comply with all company policies and procedures
• Maintain regular and punctual attendance
• Other duties, as assigned