Remote Accounts Receivable Coordinator, French Speaking

Summary

Join Smartsheet as an Accounts Receivable Coordinator - French Speaking to manage cash collections and resolve billing queries across the EMEA managed region. You will work directly with customers and partners, delivering a high-quality customer experience.

Requirements

• Fluent English and French language skills
• 3+ years of related experience within commercial collections
• A history of meeting or exceeding collections targets
• Customer Service and service ticket/case management experience
• Excellent verbal and written communication skills
• Attention to detail that enables accurate completion of tasks
• Ability to work independently, manage shifting priorities and handle tasks under pressure
• CICM qualification advantageous
• Legally eligible to work in the UK on an ongoing basis

Responsibilities

• Manage your own portfolio of customer accounts
• Focus on reducing ageing and increasing cash collections
• Work collaboratively to resolve billing queries and ensure timely payment
• Participate in regular debt reviews
• Manage high volumes of inbound queries
• Aim to drive process improvement
• Complete other responsibilities as assigned to support growth in the EMEA region
• Perform other duties as assigned

Benefits

• Employer-paid Private Medical and Dental, additional cost for family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• Monthly contributions toward your pension
• Monthly stipend to support your work and productivity
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account
• Teleworking options from any registered location in the UK (role specific)