Remote Associate Project Coordinator

Summary

Join us at ModMed, a fast-paced Healthcare IT company, as we hire an Associate Project Coordinator to join our positive, passionate, and high-performing team. This role will involve owning all aspects of project creation and administration for Upsell Products, remotely advising clients on configuration, and tracking success through metrics.

Responsibilities

• Own all aspects of project creation and administration for Upsell Products
• Remotely advise clients on the configuration of Upsell products
• Follow service delivery standards, project plans, and related documentation to ensure a high level of success during the implementation process
• Stay proactively engaged with the client to ensure the product or service is functioning as intended and adding expected value
• Track and manage success through metrics such as client engagement scores, measures of churn, contract addendums and billable hours
• Maintain and monitor multiple simultaneous Upsell implementation projects
• Use independent thinking on all project deliverables ensuring the clients create an obtainable timeline avoiding escalations and management assistance
• Provide responsive resource-scheduling support to our project management. Team who serve as primary points of contact for our core solutions implementations
• Resource/provision training as necessary for Upsell products
• Support core Project Coordinators in any capacity necessary
• Assist in all data reconciliation and cleanup efforts including: Professional Services Revenue Recognition Reconciliation, Project Data Entry Audits and working with Project Managers on Resolution
• Participate as needed in client outreach task forces

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters