Remote Automation Engineer

Summary

Join our team at DigitalGenius as an Automation Engineer and contribute to driving CX Excellence in E-Commerce by building and maintaining automation flows across UK and EU accounts.

Requirements

• Experience building automated process flows
• Strong organisational and project management skills
• Excellent communication, critical thinking & analytical skills

Responsibilities

• Attend sprint ceremonies to prioritise and review support requests from account teams
• Build, integrate, and optimise automation processes for customer service via our Visual Flow Builder
• Ensure timely resolution of customer issues by managing multiple technical support requests
• Write and maintain documentation of technical configurations and processes
• Internal improvement initiatives to improve Service Delivery processes
• Identify and communicate product enhancement potential to our Product team

Preferred Qualifications

• Coding experience
• 2+ years of experience within the SaaS industry
• Experience working with Customer Service CRMs (e.g. ServiceCloud, Zendesk, Freshdesk, Gorgias)
• Experience working with OMS systems (e.g. Shopify, CommerceCloud, Magento)
• Experience working with APIs and developing integrations
• Experience working in an Agile manner

Benefits

• Competitive Salary
• WeWork membership for remote employees
• Annual Company Week Off (in addition to Vacation Policy)
• Birthday Off (in addition to Vacation Policy)
• Monthly fitness stipend
• Freedom to experiment with your own ideas
• Environment to develop yours skills without bureaucracy or red-tape