Remote AWS Connect Developer

Summary

Join our team as an Amazon Connect Developer and contribute to delivering innovative solutions that empower clients and improve customer interaction. As a key member of our team, you will deploy and manage Amazon Connect instances, develop and modify contact flows, integrate with AWS services, collaborate with stakeholders, troubleshoot and optimize, and create detailed documentation.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent field experience
• Proven experience with Amazon Connect including deployment and management of environments
• Strong understanding of AWS services, particularly Amazon Connect, DynamoDB, AWS Lambda, AWS API Gateway, and AWS IAM
• Experience in programming with languages such as Python, JavaScript, or similar
• Strong problem-solving skills and ability to work under tight deadlines
• Excellent communication skills and ability to work effectively in a team environment
• Ability to handle multiple tasks simultaneously and prioritize accordingly

Responsibilities

• Deploy and manage Amazon Connect instances: Set up and configure Amazon Connect within the AWS ecosystem, ensuring high availability and scalability
• Develop and modify contact flows: Design, implement, and modify contact flows to meet the business requirements and improve customer interaction
• Integrate with AWS services: Utilize AWS Lambda, AWS API Gateway, and other AWS services to enhance the functionality of contact centers
• Collaborate with stakeholders: Work closely with business analysts, project managers, and other stakeholders to gather requirements and deliver solutions that align with business goals
• Troubleshoot and optimize: Monitor deployed solutions, identify and resolve issues, and make adjustments to optimize performance and functionality
• Documentation: Create detailed documentation regarding the architecture, configuration, and operation of the solutions provided

Preferred Qualifications

• Certification in AWS, particularly AWS Certified Solutions Architect or AWS Certified Developer
• Experience with frontend technologies (HTML, CSS, JavaScript) for creating customer interfaces
• Previous work with CRM and ERP integrations
• Familiarity with machine learning and AI tools within AWS to enhance customer interaction
• Experience in Agile development environments
• Proactive in learning new technologies and techniques