Remote Bilingual Clinical Medication Reconciliation Specialist

Summary

Join our team of experts who care deeply about our mission at Vesta Healthcare, a specialized medical group focused on aging adults with long-term home care needs. We're looking for a customer-focused individual to assist in coordinating the care of members enrolled in Medicare's chronic care management program.

Requirements

• A current Medical Assistant (CMA) certification
• Fluency in English and Spanish, Russian or Cantonese/Mandarin (writing, reading and speaking)
• At least two years of experience as a medical assistant with at least 1 year experience as a medication reconciliation medical assistant
• The ability to work Monday - Friday, 9:00 am - 6:00 pm EST and rotating holiday shifts
• Knowledge and understanding of chronic care management processes
• Comfort using technology like Google Workspace, multiple EMRs, Slack
• Worked with multiple platforms to provide a seamless experience for the patient
• The ability to be focused and productive while working from home with a private area in their home/workspace with a reliable internet connection

Responsibilities

• Conduct patient interviews and create accurate, comprehensive medication lists
• Coordinate clinical service visits between pharmacists and members and/or caretakers
• Provide practice support including: contacting members, caregivers, and care team members as directed, work closely with the clinical team to improve the health and care of our members
• Coordinate care for members of the program
• Enter data within operating dashboards, reporting and workflow platforms
• Ensure call resolution by discussing purpose of call, effectively address all concerns, and escalate calls as necessary according to protocol
• Manage challenging member and/or caretaker situations and be able to respond promptly to member needs and service requests
• Embrace a continuous quality improvement approach by proactively identifying areas of improvement and communicating those ideas to the clinical services team
• Participate in other activities as assigned

Benefits

• Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Paid Sick/personal days
• ~12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement to be used for gyms, online classes, etc
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k with match