Certified Medical Assistant

Summary

Join Twin Health, a leading digital health company revolutionizing healthcare, as a Certified Medical Assistant. You will play a vital role in supporting care management activities, from member pre-enrollment to active program participation. Working collaboratively with the nursing and intake teams, you will collect and maintain accurate member health information, ensuring compliance with HIPAA regulations. This role involves administrative support, operational procedure development, problem-solving, and utilizing various communication tools. You will contribute to process improvement initiatives and participate in team meetings. Twin Health offers a supportive and innovative work environment with a competitive compensation package and comprehensive benefits.

Requirements

• 2+ years of college
• 5+ years of experience in a healthcare setting, working with clinicians
• Role requires proficiency level achieved with experience in healthcare as a Certified Medical Assistant (CMA)
• Displays ability to communicate with others effectively, listen closely and convey information clearly
• Demonstrates strong organizational skills with ability to work efficiently and effectively in a fast paced, innovative environment
• Manages multiple, competing priorities and enjoys details
• Likes to work independently and as part of a high performing team
• Enjoys problem solving and takes initiative to present solutions
• Experience with electronic health records and platforms
• Experience using audio/visual technology or video conferencing platforms
• Knowledge of healthcare practices and medical vocabulary
• Knowledgeable regarding patient registration processes, including insurance (i.e. Medicare, Medicaid, and commercial), pharmacy and medication reconciliation
• Access to high-speed internet and phone lines
• Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases

Responsibilities

• Works in collaboration and partnership with intake and/or treatment teams
• Collects and maintains accurate Twin members’ health information and upholds compliance (HIPAA)
• Provides administrative support (indirect care) to a team of medical professionals including providers
• Completes daily tasks according to priority, targets, team needs/coverage
• Collaborates with team members to establish operational procedures and standard work
• Identifies, escalates and addresses problems or potential problems found in a process or system
• Utilizes EMR tools/platforms, portal messages, phone calls, faxes and/or letters
• Coordinates with care team and pharmacy on medication-related issues (i.e. prior authorizations)
• May help initiate medication refill requests
• Outreaches to members to help complete health profiles and capture missing information
• Assists Intake RN in coordinating and completing on-boarding/intake tasks
• May perform follow-up calls to members and primary care/specialty providers regarding their experience and any high-level, program-related questions or issue resolution needs
• Tracks and reports on specific workflows or processes, as determined by managing team
• Actively refers to reports and various trackers to help close operationally related gaps
• Participates in team huddles, care management planning and operations meetings
• Participates in continuous process improvement activities and initiatives
• Completes other duties as assigned, such as helping to update policies and procedures, learning new technology, etc

Preferred Qualifications

Bilingual Spanish

Benefits

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan
• The compensation range for this position is $21 per hour