Remote Bilingual Member Experience Health Insurance Agent

Summary

Join our Member Experience Team as a licensed insurance agent to provide high-touch, customer-centric experience to our members during open enrollment season.

Requirements

• Licensed Insurance Agent
• Fluency in English & Spanish
• Strong verbal and written communication skills
• Patience, empathy, and a unique ability to manage stress
• Expert insurance knowledge and experience assisting individuals in signing up for health insurance
• Comfortable working in a support or sales-based digital platform

Responsibilities

• Provide customers a seamless support experience
• Follow-up with customers after enrollment in coverage to ensure they derive continued value from their investment in health, dental, or vision coverage
• Help customers navigate the healthcare system (harnessing the power of Stride’s proprietary tools)
• Quickly identify and resolve issues for customers when transactions and experiences don’t go exactly as planned
• Comprehensively document phone calls and emails with members in Zendesk
• Answer qualifying and benefit specific questions
• Provide phone and email coverage for our members as scheduled

Benefits

$29-33/Hour compensation range