Omnidian is hiring a
Technical Solar Expert

Summary

Join Omnidian's passionate team as we build a more sustainable future for the planet. As a Technical Solar Expert, you will handle Tier 1 and Tier 2 support responsibilities, combining customer service and technical troubleshooting to provide peace of mind to current homeowners and promote solar energy as a mainstream choice in America.

Requirements

• Associate: 6+ months of solar experience or 2+ years of IT or Technical Troubleshooting or 5+ years of customer support experience
• Specialist: 2+ years of solar experience (e.g., technical support role, field service role, technical coursework, solar certificate, or other relevant experience)
• Ability to communicate with customers in Spanish via phone and email

Responsibilities

• Handle inbound and outbound phone calls, emails, and chat messages
• Provide answers to both basic and technical questions about solar systems
• Troubleshoot solar systems remotely, using your technical knowledge to diagnose and resolve issues
• Decide when to submit a case to our dispatch team or to our client-facing team for additional action or remediation
• Own follow up on open tickets, working with homeowners, field service partners, and internal managers to find win-win solutions
• Improve our processes through self-directed and collaborative projects, identifying areas for enhancement in both customer service and technical support
• Engage in ongoing training and mentoring to increase your knowledge of our business model and technical systems

Benefits

• 100% of health insurance monthly premiums for employees
• 50% of health insurance monthly premiums for dependents
• Up to 15% performance bonus, eligibility begins after 90 days
• Equity stake: Join us in shaping the future and be rewarded for your dedication with stock options
• Up to $500 annual learning reimbursement, investing in your development is investing in our success