Remote Bilingual Patient Intake Specialist

Summary

Join Pair Team as a Bilingual (Spanish) Patient Intake Specialist, supporting the care team by intaking new patients into the Enhanced Care Management program. The ideal candidate is highly motivated, creative, and empathetic, with excellent communication skills in English and Spanish.

Requirements

• 1+ years of experience working in a fast-paced healthcare environment providing administrative support and intaking new patients
• Experienced with gathering sensitive patient information, documentation, and scheduling appointments
• Bilingual with excellent communication skills with proficiency reading, writing, speaking, and listening in both English and Spanish
• An ability to input data quickly and accurately (40+ WPM is ideal)
• You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
• You are results driven with a proven track record of exceeding performance indicators
• You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care
• Strong proficiency with GoogleSuite applications, experience with Slack, Looker (or other comparable data tools)

Responsibilities

• Support the care team by intaking new patients into the Enhanced Care Management (ECM) program by gathering key social, behavioral, and clinical information
• Provide clear communication with the patient and make sure they fully understand the ECM program features and benefits
• Create a safe, compassionate environment to build immediate rapport and trust with our patients
• Coordinate a clean hand-off to a Lead Care Manager and schedule their new patient introduction meetings
• Assist with operations quality improvement projects to optimize the process for our patients and team

Benefits

• Compensation: $22-25/hour depending on experience
• Equity compensation package
• Flexible vacation policy – take the time you need to recharge
• Comprehensive health, vision & dental insurance
• 401k through Guideline
• Work entirely from the comfort of your own home
• Gas reimbursements for on-site engagement days
• Monthly $100 work from home expense stipend