Remote Intake Specialist I

Summary

Join our team at FreedomCare and make a positive impact on the lives of others! We are looking for an Intake Specialist I to work closely with patients and caregivers, providing seamless customer service experience while ensuring that our clients receive the care they need.

Requirements

• Experience in high-volume inbound and outbound call environment
• Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
• Must have poise and patience when dealing with clients
• Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
• Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues
• Keen attention detail, metrics driven, excellent time management skills
• High empathy and collaborative team player

Responsibilities

• Ensure a seamless, complete, and effective enrollment process for all prospective clients into the SFC program
• Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees
• Manage a high open caseload until the enrollment process is complete
• Consistently meet monthly completed Start of Care (SOC)
• Provide exceptional customer service and positive experience for potential patients/caregiver
• Regular communication with a variety of Case Management agencies regarding patient authorizations
• Navigate multiple systems and portals to determine eligibility and obtain authorization
• Regularly achieve monthly new enrollee goals
• Maintain data input, scheduling, document uploading and initiate patient enrollment confirmation or rejection communications

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs