Remote Car Trainer

Summary

Join Lemonade's Learning and Development team as a Claims Car Trainer, designing and delivering training programs for car claims handling while integrating innovative learning strategies.

Requirements

• 3+ years of experience in claims handling or a related field, with exposure to car claims handling, preferred (experience with liability and injury claims is a plus but not required)
• 1+ year of experience designing and implementing training programs, preferably within the insurance industry or a related field
• Strong understanding of Learning Management Systems (LMS) (e.g., 360 Learning, Guru) and other training technologies, with experience creating engaging, accessible, and effective training content
• Proven ability to translate operational concepts into training materials that are easy to understand and apply
• Excellent collaboration skills, with experience working cross-functionally with teams such as Quality Assurance, Claims, and Customer Experience
• Strong communication and organizational skills, with a track record of supporting the professional development of team members
• Ability to work independently and manage multiple training projects simultaneously, ensuring timely and high-quality deliverables

Responsibilities

• Design and implement comprehensive training programs for the Claims team, with a focus on car claims handling, operational processes, and compliance guidelines
• Facilitate onboarding classes for new hires, providing foundational training on car claims processes, systems, and company protocols
• Facilitate continuing education sessions for existing team members, ensuring they stay up-to-date on new policies, procedures, and industry best practices
• Develop educational initiatives for both new hires and experienced team members, guaranteeing training content meets the needs of varying skill levels
• Collaborate with internal stakeholders, including the Claims, Quality Assurance, and Customer Experience teams, to develop training modules in alignment with the business initiatives and technical knowledge
• Handle knowledge requests to create and update resources, and provide ongoing training support
• Utilize Learning Management Systems (LMS) and other training platforms to facilitate knowledge sharing, track training progress, and measure effectiveness
• Monitor and evaluate training effectiveness through feedback, assessments, and performance data, continuously refining training programs to improve outcomes
• Foster a culture of continuous learning within Claims operations, encouraging professional growth and development