Remote Chargeback and Payment Disputes Specialist

A universe of opportunities. Open to you.

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.

We’re looking for a highly motivated team player, a detail-oriented, organized, multitasking, emphatic, and professional Chargeback and Payment Dispute Specialist to join our team. The ideal candidate must be comfortable multitasking and an enthusiast of the payments world. The B2B Chargeback and Payment disputes team is a small team of payment domain experts. The team’s day-to-day work includes handling cases from multiple payment providers, different payment methods, and via internal or external channels, as well as cooperating with a large number of teams and departments.

What you’ll be spending your time on:

• Investigate and analyze dispute cases from internal and third-party systems.
• Manage and represent chargebacks and retrieval requests.
• Ensure precise and proper responses to disputes.
• Correspond with customers, banks, acquirers, and other payment processors.
• Update and maintain payment dispute databases daily.
• Interact with different departments, including Risk, Customer Care, Reconciliation and Tech Services.

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

Have you done this kind of stuff?

• At least 2 years of experience as a Chargeback and Payment Dispute Specialist or related field.
• Ability to communicate effectively (both written and verbal). High level of spoken and written English.
• Ability to pay attention to details while dealing with repetitive work.
• Excellent computer Skills - Proficient in Excel.
• Strong attention to detail balanced with swift execution.
• Organized, independent & detail-oriented.
• Quick learner with a ‘can-do’ attitude.
• B.A/ B.Sc. graduate.

Not a must but a great advantage:

• SQL knowledge.

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere.  From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.

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