Remote Claims Inquiry Supervisor

Summary

Join Integra Partners as a results-oriented Claims Inquiry Supervisor, leading a team to success in medical claims management.

Requirements

• Bachelor’s degree desired or equivalent experience
• 5+ years of relevant experience in a fast paced, healthcare environment
• 2+ years of leading teams of 5+ people to outstanding results
• 2+ years claims experience
• Outstanding written and verbal communication skills
• Strong interpersonal skills
• Strong analytical and reasoning skills
• Proficient in MS Office, including Excel, Word, PowerPoint, Outlook, and Teams
• Strong sense of urgency
• Able to manage multiple, complex projects with minimal oversight
• Ability to work effectively with internal and external clients to increase satisfaction with company and department’s performance
• Pro-active, curious, adaptive, focused, able to change and grow

Responsibilities

• Lead a team of 10+ remote claims inquiry representatives
• Handle all aspects of supervising the team including (but not limited to) time and attendance policy adherence, new hire and ongoing training, provide direction on daily routines/tasks, maintain accountability to performance expectations and address issues immediately, partner with HR to facilitate and deliver any disciplinary action needed, facilitate any needed conflict resolution, and complete yearly performance reviews
• Coach and develop assigned team leader (if applicable)
• Perform quality control over day-to-day team and individual tasks. Work with QA to identify and address trends
• Ensure department protocols and organizational/departmental policies and guidelines are adhered to
• Ownership of operating metrics tied to claims inquiry inventory
• Ensure claims work completed by team follows appropriate and related P&Ps
• Participate in cross-functional projects and assignments within Integra to develop processes/procedures that will drive efficiency, reduce cost, and create customer satisfaction
• Stay up to date on internal and external claims related processes and ensure the information is shared with the team
• Facilitate meetings with direct reports in an open forum to discuss performance results, opportunities for improvement, create action plans, and to promote teamwork and gauge important issues that may impact morale
• Contribute to a positive and fun work environment

Benefits

• Competitive compensation and annual bonus program
• 401(k) retirement program with company match
• Company-paid life insurance
• Company-paid short term disability coverage (location restrictions may apply)
• Medical, Vision, and Dental benefits
• Paid Time Off (PTO)
• Paid Parental Leave
• Sick Time
• Paid company holidays and floating holidays
• Quarterly company-sponsored events
• Health and wellness programs
• Career development opportunities
• Remote Opportunities