Remote Client Experience Specialist
Language Services Associates
πRemote - Worldwide
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Job highlights
Summary
Join our team as a Client Experience Specialist and develop positive client relationships, responding to customer feedback and supporting the Client Experience Manager and Operational teams.
Requirements
- Strong interpersonal skills, diplomacy, and discretion
- Proven success in creating and maintaining customer relationships
- Multitask and work well under pressure in a time-constrained environment; Able to efficiently and effectively respond to client concerns and projects as they arise
- Experience analyzing data and creating reports
- Experience with Microsoft Dynamics or other CRM preferable
- Experience training staff preferred
Responsibilities
- Receive incoming customer support calls, emails, and web chats and use company and product knowledge to resolve customer issues
- Utilize CRM to manage and document all customer communication, issue resolution, lead qualification and account activity
- Resolve cases according to the case resolution guidelines and make recommendations and implement improvements when necessary
- Analyze data and prepare reports on customer information
- Assist with all aspects of client implementation including coordinating LSA Team, and client, and executing implementation plan
- Responsible for providing timely and professional responses to clients through all channels regarding all outstanding inquiries
- Act as a liaison with other departments as necessary while maintaining knowledge of other departmental processes
- Performs other duties as assigned
Benefits
- Medical
- Dental
- Vision
- 401k with partial match
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