Remote Client Experience Specialist
Language Services Associates
πRemote - Worldwide
Please let Language Services Associates know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team as a Client Experience Specialist and develop positive client relationships, responding to customer feedback and supporting the Client Experience Manager and Operational teams.
Requirements
- Strong interpersonal skills, diplomacy, and discretion
- Proven success in creating and maintaining customer relationships
- Multitask and work well under pressure in a time-constrained environment; Able to efficiently and effectively respond to client concerns and projects as they arise
- Experience analyzing data and creating reports
- Experience with Microsoft Dynamics or other CRM preferable
- Experience training staff preferred
Responsibilities
- Receive incoming customer support calls, emails, and web chats and use company and product knowledge to resolve customer issues
- Utilize CRM to manage and document all customer communication, issue resolution, lead qualification and account activity
- Resolve cases according to the case resolution guidelines and make recommendations and implement improvements when necessary
- Analyze data and prepare reports on customer information
- Assist with all aspects of client implementation including coordinating LSA Team, and client, and executing implementation plan
- Responsible for providing timely and professional responses to clients through all channels regarding all outstanding inquiries
- Act as a liaison with other departments as necessary while maintaining knowledge of other departmental processes
- Performs other duties as assigned
Benefits
- Medical
- Dental
- Vision
- 401k with partial match
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- π°$85k-$90kπUnited States
- π°$40k-$46kπUnited States
- πUnited States
- π°$40k-$45kπUnited States
Customer Experience Specialist
KBS - Kellermeyer Bergensons Services, LLC
π°$37k-$41kπWorldwide- πEurope
- πAustralia
- π°$19kπSouth Africa
- π°$21kπPhilippines
Please let Language Services Associates know you found this job on JobsCollider. Thanks! π