Clinical Analyst

Summary

Join our dynamic team as a Clinical Analyst and contribute to revolutionizing orthodontics with your clinical expertise and problem-solving skills.

Requirements

• Bachelor's Degree in General Dentistry (General Dentist)
• 3+ years of clinical orthodontic experience
• Strong leadership and communication skills, with the ability to coach and mentor team members
• A positive attitude and a passion for teamwork and problem-solving
• The ability to thrive in a fast-paced, ever-changing environment
• The ability to work well under pressure and follow through on items to complete

Responsibilities

• Provide clinical support and guidance to the Orthodontic Planners (OTP) and CAD teams, ensuring high-quality outcomes
• Act as a subject matter expert, handling escalations, clarifying clinical doubts, and conducting deep dives into issues as needed
• Generate and create reports on demand, using your insights to help drive improvements in clinical processes
• Participate in team meetings and huddles to ensure KPI compliance (IE QA,clinical FAQ, etc)
• Interact with other departments to escalate customer feedback, continuously improve our service
• Stay up to date on internal work processes, policies and procedures
• Conduct 1:1 mentoring meetings with OTP Technicians to provide clinical support and feedback
• Maintain up to date production metrics

Benefits

• A chance to join a fast-growing company that is revolutionizing orthodontics
• Meaningful work that impacts the future of dentistry
• A supportive and professional work environment where your voice matters
• Full-time role with a 40-hour work week, 8 hours per day
• 20 days of annual leave, plus paid sick leave
• Comprehensive medical insurance with dental benefits and massage sessions
• A company-provided laptop for remote work