Clinical Integration Analyst

Summary

Join MCG, a leading healthcare organization, as a Clinical Integration Analyst and play a pivotal role in improving patient care. You will provide expertise in MCG solutions, supporting clinical integration tasks during customer implementations. Collaborate with various teams, lead clinical data mapping and workflow testing, and utilize integration protocols and clinical data standards. Maintain expertise in MCG's suite of solutions, ensuring accurate and efficient outcomes. Communicate effectively with customers and internal teams, addressing clinical integration concerns and managing expectations. Investigate and resolve clinical integration issues, and leverage tools and protocols to generate insights for improving clinical efficiency. This role requires a foundational understanding of clinical integration workflow and data exchange, along with experience in healthcare IT and data standards. MCG offers a remote work environment and a comprehensive benefits package.

Requirements

• Active, current, and unrestricted RN license in a state or territory of the United States
• Associate's degree in nursing or related field
• At least 1-4 years of Utilization, Case/ Care, or Disease Management experience
• Experience in healthcare IT, with foundational understanding of healthcare data standards (such as Smart on FHIR, HL7 V2, X12/ 278 protocols, SNOMED CT, LOINC, CQL, ICD-10)
• Foundational understanding of business requirements
• Foundational understanding of clinical and data mapping between software solutions
• Foundational experience in Microsoft Office
• Proficient in customer-facing communication, including skills in articulating complex ideas and adeptly managing customer issues
• Proven history of a collaborative, team-focused approach and ability to work remotely effectively

Responsibilities

• Act as the primary clinical point of contact for clinical integration issues and oversees the clinical integration aspects of customer implementations, liaising between customers and the implementation project team
• Maintain expertise in the suite of solutions, ensuring current knowledge base documentation, staying informed on product changes, and proactively identifying improvements to related processes
• Lead EHR/MMS clinical data mapping using clinical vocabularies (e.g., CQL, SNOMED CT, LOINC, ICD-10) to ensure accuracy for integrations needed to complete implementations successfully. Lead and support the development of clinical data workflow testing and automation scenarios in collaboration with customers
• Escalates identified clinical integration issues
• Communicate clearly and consistently with customers, internal teams, and stakeholders throughout the implementation process to address clinical integration concerns, provide updates, and manage expectations
• Investigate and resolve clinical integration issues and system errors that arise during implementation and post
• Collect and document relevant information for each customer's clinical integration issue in Salesforce by established guidelines
• Demonstrate a foundational understanding of clinical integration workflow and data exchange using standards like APIs, HL7 v2, X12/278s, and Smart on FHIR interoperability to support customers
• Leverage tools and protocols such as Iguana and SQL to generate insights for improving clinical efficiency
• Leads customer clinical testing and validates the configured/ customized MCG solutions to ensure they meet requirements and meet MCG quality standards
• Works with cross-functional teams, both internally and externally, to ensure the successful implementation and integration of clinical solutions
• Collaborate with customers to define clinical data workflow testing scenarios
• Support a culture that reflects all virtues of the Customer Success Toolkit

Benefits

• Remote work
• Medical, dental, vision, life, and disability insurance
• 401K retirement plan; flexible spending and health savings account
• 15 days of paid time off + additional front-loaded personal days
• 14 company-recognized holidays + paid volunteer days
• Up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
• LGBTQ+ Health Services
• Pet insurance
• Bonus Eligible