Remote Clinical Guru

Summary

Join Greenlight Guru's Customer Success team as a Clinical Guru and ensure our clinical customers achieve their desired outcomes when using our software. As part of the team, you will be responsible for onboarding new customers, resolving customer support requests, and providing feedback to improve services.

Requirements

• Experience from the clinical trials area of the MedTech or life science industry
• Knowledge of GCP/GxP
• A highly organized and tenacious record-keeper who logs and maintains customer notes in relevant systems
• Great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
• Excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, in email, and eventually, in person
• Tech-savvy and comfortable toggling between various SaaS tools
• Proficient user of Zoom, Google suite, Slack, Gainsight, and/or Salesforce a plus
• Bachelor’s degree or equivalent required

Responsibilities

• Own the customer onboarding experience by hosting live onboarding and implementation calls
• Address and resolve customer support requests reported through Greenlight Guru Clinical’s help desk and other channels
• Host periodic calls and business reviews to examine customer progress toward milestones, identify risk factors, and suggest areas of optimization and improvement
• Collect information and feedback from customers and report this in a structured manner to relevant teams, to further improve services towards customers
• Assist with other customer success tasks that come up from time to time, such as study and dashboard set up