Clinical Success Manager

Summary

Join our team and make a meaningful impact on patient care by enabling healthcare organizations to adopt and leverage AUGi to its full potential. As a Clinical Success Manager, you will play a critical role in supporting healthcare organizations in adopting and maximizing the return on investment (ROI) for AUGi.

Requirements

• Bachelor's degree in Nursing, Healthcare Management, or a related field (preferred)
• Minimum of 5 years of work experience, with a combination of customer success management, nursing quality, nursing education or healthcare experience
• Strong understanding of patient monitoring solutions and their implementation in healthcare organizations
• Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with healthcare professionals at all levels
• Proven track record of successfully driving adoption, engagement, and ROI for customers
• Ability to analyze data and metrics to derive actionable insights and recommendations
• Exceptional problem-solving skills, with the ability to identify and address customer challenges effectively
• Self-motivated and able to work independently, while also collaborating effectively with cross-functional teams
• Strong organizational and time management skills, with the ability to prioritize and manage multiple customer engagements simultaneously

Responsibilities

• Participate in the onboarding process for new healthcare organizations, ensuring a smooth and efficient transition to AUGi after go-live, while setting them up for long term sustained success
• Monitor and analyze adoption metrics and usage data to assess the level of engagement and success of our solution within healthcare organizations
• Proactively engage with customers to drive increased utilization and value by identifying opportunities for further integration and expansion of the solution
• Identify and address any barriers or challenges that may hinder adoption or usage of the solution
• Build and maintain strong relationships with key stakeholders within healthcare organizations, including executives, administrators, and clinical staff
• Serve as the primary point of contact for customers, addressing their inquiries, providing support, and guiding them through any challenges or issues that arise
• Conduct regular check-ins and health assessments to ensure customer satisfaction and identify opportunities for improvement or upselling
• Collaborate with healthcare organizations to understand their ROI goals and objectives related to patient safety
• Develop and communicate metrics and reports that demonstrate the tangible ROI achieved through the use of our solution, such as reduced fall rates, improved patient outcomes, and cost savings
• Present ROI findings and facilitate discussions with key stakeholders, showcasing the value and impact of the solution on their organization
• Maintain a deep understanding of the AUGi platform, its features, and its benefits for healthcare organizations
• Provide ongoing product education and training to customers, ensuring they are up to date with the latest features and capabilities
• Serve as a trusted advisor, offering insights and best practices to help customers optimize their usage and achieve their desired outcomes
• Act as the point person for customer concerns or disruptions, working closely with internal teams to address and resolve service related issues promptly and effectively
• Advocate for customer needs within the organization, ensuring timely resolution of any technical or operational challenges they may encounter
• Identify and cultivate success stories and testimonials from healthcare organizations that have achieved significant results and positive outcomes using AUGi
• Collaborate with marketing and communications teams to develop compelling case studies, testimonials, and other collateral that highlight the value and impact of our solution
• Leverage customer feedback and insights to contribute to thought leadership content, industry events, and other promotional activities
• Gather and analyze customer feedback to identify areas for product improvement or enhancement
• Collaborate with the product management team to communicate customer needs, requirements, and feature requests, contributing to the ongoing development of the solution

Benefits

• Annual salary/OTE for this role is $125,000 + equity + benefits (including medical, dental, and vision)
• Flexible PTO