Remote Cloud and Infra Engineer

Summary

Join ProArch as a Cloud Support Engineer to support clients' cloud infrastructure and services, providing L1 and L2 support, troubleshooting MS Azure, M365 products, and managing email migrations.

Requirements

• Minimum of 5 years in an IT Service Desk, Cloud Support, or Infrastructure Admin role, preferably in an MSP environment
• Proficiency in Microsoft Azure and M365 with relevant certifications (e.g., MS-102, AZ-104)
• Experience with MS Intune, MDM/MAM, and related technologies for remote device management
• Strong knowledge of Entra (Active Directory), Windows server and hypervisor administration, and network management, including firewalls, switches and VPN
• Familiarity with Remote Desktop and Azure Virtual Desktop for effective remote support
• Excellent Communication skills
• Familiarity with Cisco and Barracuda devices, along with good network troubleshooting skills

Responsibilities

• Provide expert troubleshooting for MS Azure, M365 Suite and Azure virtual desktop
• Deliver L1 and L2 IT support and guidance to clients
• Update all IT incidents and requests in the IT Service Management system
• Analyze and diagnose various IT issues, including hardware, software, server, network, and security concerns
• Escalate unresolved issues appropriately, ensuring cross-team collaboration
• Engage in technical discussions and provide consultations with both clients and internal teams
• Maintain and update technical documentation to reflect current best practices
• Exhibit a strong focus on client satisfaction and deliver exceptional customer service consistently
• Participate in 24/7 rotational shifts as required

Benefits

• Competitive Salary
• Excellent career development opportunities
• Health Insurance
• Work from home opportunity