Cloud and Infra Engineer

Summary

Join ProArch as a Cloud Support Engineer and play a crucial role in supporting clients' cloud infrastructure and services. You will diagnose and resolve issues related to cloud technologies, ensuring seamless integration and operation of cloud applications. Responsibilities include providing L2 and L3 support, troubleshooting MS Azure and M365 products, managing email migrations, and offering Azure cloud guidance. You will be part of a team dedicated to high-quality tech support and customer service. The role requires a minimum of 5 years of experience in a relevant IT role and proficiency in Microsoft Azure and M365 with relevant certifications. The position offers competitive salary, excellent career development opportunities, health insurance, and a work-from-home opportunity.

Requirements

• Minimum of 5 years in an IT Service Desk, Cloud Support, or Infrastructure Admin role, preferably in an MSP environment
• Proficiency in Microsoft Azure and M365 with relevant certifications (e.g., MS-102, AZ-104)
• Participate in 24/7 rotational shifts as required
• Excellent Communication skills

Responsibilities

• Provide expert troubleshooting for MS Azure, M365 Suite and Azure virtual desktop
• Deliver L2 and L3 IT support and guidance to clients
• Update all IT incidents and requests in the IT Service Management system
• Analyze and diagnose various IT issues, including hardware, software, server, network, and security concerns
• Escalate unresolved issues appropriately, ensuring cross-team collaboration
• Engage in technical discussions and provide consultations with both clients and internal teams
• Maintain and update technical documentation to reflect current best practices
• Exhibit a strong focus on client satisfaction and deliver exceptional customer service consistently
• Participate in 24/7 rotational shifts as required
• Keep abreast of new cloud technologies and solutions related to Azure

Preferred Qualifications

• Experience with MS Intune, MDM/MAM, and related technologies for remote device management
• Strong knowledge of Entra (Active Directory), Windows server and hypervisor administration, and network management, including firewalls, switches and VPN
• Familiarity with Remote Desktop and Azure Virtual Desktop for effective remote support
• Familiarity with Cisco and Barracuda devices, along with good network troubleshooting skills

Benefits

• Competitive Salary
• Excellent career development opportunities
• Health Insurance
• Work from home opportunity
• Certification Policy