Remote Cloud Support Administrator

Summary

Join our Cloud Support Team as a highly motivated and experienced Cloud Administrator to lead others technicians, manage network platforms, and foster a collaborative work environment.

Requirements

• Bachelor's degree in a technical field or equivalent experience
• 3+ years of experience in support administration, specifically with Azure Cloud
• Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices
• Microsoft Azure Architect (AZ 305) certificate required within 90 days
• Network platforms and firewalls (VPNs, policy management, load balancing, policy-based routing)
• Backup & Recovery: Demonstrated ability to optimize Commvault performance and troubleshoot complex issues
• Hypervisors (Hyper-V, VMware)
• ITIL best practices for incident and problem management
• Excellent written and verbal communication skills with the ability to present technical information to clients
• Problem-Solving & Learning : Strong analytical mind with a focus on root-cause analysis, knowledge development, and process creation
• Ability to work independently and as part of a team

Responsibilities

• Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing
• Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices
• Manage service requests according to change management procedures
• Monitor, analyze, and resolve incidents for customer infrastructure in Azure
• Install, configure, and administer customer systems in Azure
• Communicate technical issues and solutions to clients in clear, understandable terms
• Develop, maintain, and train on documentation for standard operating procedures, best practices, and customer-specific runbooks, including automation processes
• Delivering exceptional client service delivery throughout the service lifecycle
• Interface with other departments to provide client feedback and ensure success
• Configure monitoring and alerting on physical and virtual infrastructure
• Manage and maintain physical and virtual components (including Atmosera’s management stack)
• Perform quality assurance checks on migrated and greenfield environments
• Ensure adherence to compliance frameworks: (FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1 & SOC 2) and internal security best practices
• Manage and administer Windows & Linux Servers
• Configure and administer hypervisors (Hyper-V and VMware)
• Participate in an on-call rotation for escalated support to meet SLAs
• Implement automation using scripting languages (PowerShell, Bicep) and CI/CD practices for infrastructure provisioning, configuration management, and deployments
• Develop and maintain Infrastructure as Code (IaC) templates using Bicep for repeatable and consistent infrastructure deployments

Benefits

• Health, vision, dental package including options for 100% paid employee coverage
• 401k with generous matching
• Company paid Life, AD&D, Short- and Long-Term Disability
• Performance-based compensation with bonus potential in addition to salary
• Employee Recognition and Reward Programs
• Community Service Leave