Cloud Support Administrator

Summary

Join Atmosera's Cloud Support Team as a highly motivated and experienced Cloud Administrator. In this role, you will serve as an escalation point and lead for other technicians, ensuring the overall health and performance of our platform. Responsibilities include managing network platforms, troubleshooting incidents, developing documentation, and ensuring client satisfaction. You will also be responsible for managing and maintaining physical and virtual components, implementing automation, and ensuring compliance with security frameworks. This position requires a Bachelor's degree or equivalent experience, 3+ years of Azure Cloud support administration, and Azure AZ-104 certification. Atmosera offers a competitive salary and benefits package, including 100% employer-paid health insurance, a generous 401(k) plan, and paid time off.

Requirements

• Need to have Azure 104. Be able to achieve Azure 305 Certification within 90 days
• Bachelor's degree in a technical field or equivalent experience
• 3+ years of experience in support administration, specifically with Azure Cloud
• Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices
• Network platforms and firewalls (VPNs, policy management, load balancing, policy-based routing)
• Demonstrated ability to optimize Commvault performance and troubleshoot complex issues
• Hypervisors (Hyper-V, VMware)
• ITIL best practices for incident and problem management
• Excellent written and verbal communication skills with the ability to present technical information to clients
• Strong analytical mind with a focus on root-cause analysis, knowledge development, and process creation
• Ability to work independently and as part of a team
• Microsoft Azure Admin (AZ 104) certificate required
• Ability to pass US Public Trust background check

Responsibilities

• Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing
• Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices
• Manage service requests according to change management procedures
• Monitor, analyze, and resolve incidents for customer infrastructure in Azure
• Install, configure, and administer customer systems in Azure
• Communicate technical issues and solutions to clients in clear, understandable terms
• Develop, maintain, and train on documentation for standard operating procedures, best practices, and customer-specific runbooks, including automation processes
• Delivering exceptional client service delivery throughout the service lifecycle
• Interface with other departments to provide client feedback and ensure success
• Configure monitoring and alerting on physical and virtual infrastructure
• Manage and maintain physical and virtual components (including Atmosera’s management stack)
• Perform quality assurance checks on migrated and greenfield environments
• Ensure adherence to compliance frameworks: (FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1 & SOC 2) and internal security best practices
• Manage and administer Windows & Linux Servers
• Configure and administer hypervisors (Hyper-V and VMware)
• Participate in an on-call rotation for escalated support to meet SLAs
• Implement automation using scripting languages (PowerShell, Bicep) and CI/CD practices for infrastructure provisioning, configuration management, and deployments
• Develop and maintain Infrastructure as Code (IaC) templates using Bicep for repeatable and consistent infrastructure deployments

Benefits

• Competitive Salary: We offer competitive salaries commensurate with experience and skills
• Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary!
• Performance-Based Compensation: Your hard work and dedication will be recognized and rewarded through our performance-based compensation program, which includes bonus potential in addition to your base salary
• 100% Employer-Paid Health, Vision, and Dental Insurance for employees: Say goodbye to expensive premiums! We cover 100% of the cost of your health, vision, and dental insurance premiums, saving you potentially thousands of dollars each year
• Company-Paid Life, AD&D, Short and Long-Term Disability Insurance: We provide company-paid life, accidental death & dismemberment, and short- and long-term disability insurance to protect you and your family
• Generous Paid Time Off (PTO): Enjoy a healthy work-life balance with three weeks of paid time off, allowing you to relax, recharge, and pursue your personal interests
• 11 Paid Holidays: We observe 11 paid holidays throughout the year, giving you additional time to spend with family and friends
• Community Service Leave: We believe in giving back to the community and offer paid time off for you to volunteer with organizations that are meaningful to you
• Employee Recognition and Reward Program: We celebrate and reward outstanding performance and contributions through our employee recognition program