Remote Contact Center Representative

Summary

Join our amazing Contact Center Team as a concierge for Insurance Agents, connecting interested consumers with ready-to-assist agents in real-time. Work part-time from home, experience back-to-back calls, and enjoy advancement opportunities based on performance and attendance.

Requirements

• Superior verbal communication skills
• Energetic, easy to understand, and good at taking charge of the conversation
• Comfortable defusing escalated situations, remaining courteous and patient
• Competent computer skills
• Receptive to coaching
• Strong written communication skills. Competent in spelling, grammar, and punctuation
• Multi-tasker
• Punctual and dependable
• Excited about the opportunity to set and achieve goals, contribute ideas, and be part of a supportive team

Responsibilities

• Engage in inbound and outbound calls with consumers looking to compare insurance rates
• Ask qualifying questions to match them with the best insurance agent for their needs
• Complete follow up calls, inquiring about the consumer's experience and making sure their needs were met
• Help consumers get connected with the right agent and record information about their experience
• Remain in frequent communication with leadership
• Communicate with your team daily through chat

Benefits

• Competitive pay
• Outstanding benefits