Remote Court Support Specialist

Summary

Join our team today! We are looking for a Court Support specialist to work with courts all throughout the country to ensure that court filings make it back into our system in a timely manner. As part of this team, you will play a diverse role with a focus on calling/contacting courts, understanding how to use court dockets/websites, and communicating accurately and professionally through remote voice calls and emails.

Requirements

• High school diploma / GED required
• Legal experience preferred
• Prefer 1+ years of customer support/call-center/retail experience in a customer-facing, service oriented position
• Strong communication skills, both written and verbal
• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes
• Document manipulation experience (PDFs)
• Ability to perform repetitive data-entry tasks with accuracy
• Ability to read, write and speak English
• Quick learner and willing to learn and grow

Responsibilities

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients
• Work in Skye (in-house application) to process documents, add informative updates/notes and other data entry tasks with a high degree of accuracy
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers
• Relay relevant, updated information from Courts to our process servers and customers as appropriate
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed
• Perform other job-related duties as assigned

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company matching
• Paid time off
• Disability insurance
• Employee assistance program
• Referral program