Remote Customer Care Representative, Bilingual French

Summary

Join ZayZoon as a Bilingual Customer Care Representative, providing support and guidance to customers via chat and email, while collaborating with growth and product teams to inform new features and products.

Requirements

• Is a computer savvy self starter, comfortable digging into new tools
• Excels at providing clear, transparent and honest feedback of improvements to user interface and user experience
• Has strong critical thinking skills to recognize patterns, identify issues, and the steps required to resolve them
• 3-5 years of customer service or support experience
• Familiarity with Google Workspace, Slack, or similar tools
• Exceptional verbal and written communication skills in both French & English ; you excel at providing clear instructions, and articulating feedback for improvements to the user interface and user experience

Responsibilities

• Provide support and guidance to ZayZoon customers via in-app chat, and email
• Act as the initial point of contact, troubleshoot, and escalate sensitive issues to the appropriate internal team
• Work collaboratively with our growth and product teams to provide data, insights and surface questions that help inform our thinking about how to improve what we offer as well as developing new features, products, and support for our customers
• Assist with process improvements within Customer Care
• Participate in building and maintaining Customer Care documentation in the ZayZoon knowledge base
• Assist in staying on top of current technology developments applicable to the team – share your ideas with us!
• Champion ZayZoon’s mission to provide responsible financial products