Remote Customer Experience Associate
Milk Moovement
💵 $37k-$41k
📍Remote - Worldwide
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Job highlights
Summary
Join our team as a Customer Experience Associate at Milk Moovement, where you'll play a key role in managing customer inquiries and resolving technical challenges to ensure seamless customer support.
Requirements
- Prior customer success experience
- Ability to quickly diagnose and resolve technical issues
- Adaptability to quickly learn new technologies
- Strong prioritization skills to manage urgent issues effectively
- Excellent problem-solving and critical thinking abilities
- Strong verbal and written communication skills
- Effective collaboration skills with a customer-focused approach
- A proactive approach to teamwork and customer support
Responsibilities
- Respond to chats and emails addressing customer issues
- Manage help desk tickets, providing solutions and advice promptly
- Collaborate with team members to ensure efficient issue resolution
- Use customer feedback to improve problem-solving techniques and customer service quality
- Maintain a comprehensive understanding of Milk Moovement’s products
- Serve as a resource for product-related inquiries, guiding customers in navigating and troubleshooting issues
- Utilize available tools to investigate issues and deliver effective resolutions
- Diagnose technical issues quickly to ensure a positive customer experience
- Communicate effectively with other departments to address customer needs
- File JIRA tickets to report issues and follow up on bugs
- Provide all necessary details when reporting issues for efficient resolution
Benefits
- Remote work environment - work from home or from one of our hubs in Halifax and St. John’s
- Tools - need the latest and great software to perform more efficiently? Ask and you shall receive
- Culture events - trivia, robot building, hackathons, etc. We like to keep it fresh and exciting
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Please let Milk Moovement know you found this job on JobsCollider. Thanks! 🙏