Remote Customer Experience Associate

Summary

Join our team as a Customer Experience Associate at Milk Moovement, where you'll play a key role in managing customer inquiries and resolving technical challenges to ensure seamless customer support.

Requirements

• Prior customer success experience
• Ability to quickly diagnose and resolve technical issues
• Adaptability to quickly learn new technologies
• Strong prioritization skills to manage urgent issues effectively
• Excellent problem-solving and critical thinking abilities
• Strong verbal and written communication skills
• Effective collaboration skills with a customer-focused approach
• A proactive approach to teamwork and customer support

Responsibilities

• Respond to chats and emails addressing customer issues
• Manage help desk tickets, providing solutions and advice promptly
• Collaborate with team members to ensure efficient issue resolution
• Use customer feedback to improve problem-solving techniques and customer service quality
• Maintain a comprehensive understanding of Milk Moovement’s products
• Serve as a resource for product-related inquiries, guiding customers in navigating and troubleshooting issues
• Utilize available tools to investigate issues and deliver effective resolutions
• Diagnose technical issues quickly to ensure a positive customer experience
• Communicate effectively with other departments to address customer needs
• File JIRA tickets to report issues and follow up on bugs
• Provide all necessary details when reporting issues for efficient resolution

Benefits

• Remote work environment - work from home or from one of our hubs in Halifax and St. John’s
• Tools - need the latest and great software to perform more efficiently? Ask and you shall receive
• Culture events - trivia, robot building, hackathons, etc. We like to keep it fresh and exciting