Remote Customer Experience Support Advocate
Aceable
π΅ $30k-$31k
πRemote - United States
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Job highlights
Summary
Join Aceable as a Customer Experience Advocate to ensure customer issues are addressed, questions are answered, and quality standards are met on each call or contact.
Requirements
- 1 year customer service or relevant experience
- Availability for weekend and/or evening work
- Ability to handle calls, chats, emails, and texts from students for 80% of your day
- Ability to listen to and understand the needs of each customer, de-escalate when needed, and provide productive solutions for customers
- Ability to type at a steady pace (40+ WPM)
- Ability to open web browser and navigate multiple tabs simultaneously
- Strong customer focus and desire to create delight for our students
- Effective and clear verbal and written communication, including proper grammar
- Organizational skills; detail- and quality-oriented
- Impeccable time management and ability to handle a dynamic environment with multiple deadlines
Responsibilities
- Ensure customer contacts are addressed, questions are answered, and quality standards are met for each interaction
- Strive for first call resolution and a positive customer service experience as you conduct inbound and outbound calls, chats, and emails
- Stay current and informed on product updates, new tools, and changes along with departmental processes while continually looking for ways to improve
- Accurately document all customer interactions within our customer database
- Pursue growth by participating in coaching and training sessions
- Identify and escalate situations requiring urgent attention to the appropriate resources
Benefits
- Competitive total rewards (base salary + bonus/stock options, if applicable)
- 401k match
- Robust medical, dental, and vision benefits
- Generous paid time off programs + 19 paid holidays per year
- Flexible work schedule
- Wellness programs
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