Remote Customer Support Specialist, German Speaking

Summary

Join Aircall as a Customer Support Specialist, where you'll be an advocate for customers, promoting product education and technical solutions. You'll work closely with the global support team to ensure customer satisfaction and have opportunities for growth and learning.

Requirements

• Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
• Fluency in English & German is mandatory. Another European languages is a plus
• Excellent written and verbal communication skills
• Familiar with ticketing tools and systems
• An understanding of how CRMs systems work
• Strong understanding of basic computer skills
• Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)
• A curiosity to understand and troubleshoot complex customer inquiries
• Strong sense of time management and prioritization of work
• Exhibit uncompromising empathy
• Ability to multi-task across different platforms and forms of communication
• Willingness to work with multiple teams in an international and multilingual remote environment

Responsibilities

• Efficiently identify, promote product education, recommend technical solutions and guide product users through features and functionalities
• Work closely with the global support team to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times