Customer Service Agent

Summary

Join a leading education technology player and work as a Customer Service Agent, handling customer inquiries through various channels, ensuring outstanding customer experience.

Requirements

• Bachelor’s degree
• Minimum 1 year experience in similar position/ function
• Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
• Passionate with Customer Service
• Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus). Extra languages desired
• Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment

Responsibilities

• Ensure that customer inquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert
• Ensure that relevant correspondence is handled within the set KPI standards
• Ensure that all complaints and inquiries relating to the work are answered in accordance with set procedures and guidelines
• Monitor, delegate and answer all queues from inbound requests (i.e. email, chat, phone and social media) within set KPI standards
• Train and co-ordinate new partners’ and customers’ on-boarding according to the standards set by the international business units
• Ensure that the working environment is secure and orderly during all shifts and dress code is in accordance with standards set for Customer Service employees
• Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results
• Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones

Benefits

• Monthly Bonus upon Performance
• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Complimentary coffee and tea in all our premises
• Huge learning experience in using best practices and global environment
• Constant personal and professional development