Remote Customer Service Manager

Summary

Join Fresh Prints as a Customer Experience Manager and lead a team of CX Associates in delivering exceptional customer experiences. As a key member of the leadership team, you'll set metrics for success, manage communications, and drive business growth.

Requirements

• A total of 5+ years of experience in Customer Service or Sales Development
• 2+ years in a team lead/people manager role
• Strong analytical and organizational skills
• Able to make decisions without direct supervision
• Ability to negotiate positive outcomes
• Fluency in English and excellent communication skills

Responsibilities

• Fully own our customer experience at Fresh Prints
• Managing a team of CX Associates
• Managing communications with customers
• Setting and tracking team metrics
• Make sure all goals are reached
• One on one meetings with your direct reports and with the VP of Operations

Benefits

• Competitive annual salary between USD 15,000 to USD 24,000
• Health insurance
• Mental Health Benefits
• Learning opportunities
• Working in a great culture