Remote Customer Service Representative

Summary

Join our team at Mutual of Omaha Mortgage as a Customer Service Representative and play an integral role in helping clients with their financial solutions. As the voice of our company, you will interact with valued customers who have expressed interest in our products and services.

Requirements

• Previous sales or customer service experience (in any capacity whether full time or part time)
• Call center experience preferred
• Desire to Succeed
• Motivated, Competitive, and Driven
• Great communicator and relationship builder
• Microsoft Office Proficient required (utilization of Outlook is a must)

Responsibilities

• Handle a large volume of warm inbound and outbound calls in a timely manner
• Read scripts verbatim for products and services and rebuttal when necessary
• Build positive relationships by going above and beyond with customer service, ensuring that all questions and concerns are handled properly
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for customer service, productivity, and quality

Benefits

• $20/hour + Bonus
• Work/Life Balance: 40 hours/week Monday – Friday
• Benefits: Medical/ Vision/ Dental/ 401K/ FSA
• Growth Opportunities