Remote Customer Solutions Operations Analyst

Who We Are

Imprint is building a next-generation co-branded credit card company to serve America’s great brands. Today our partners include H-E-B, Central Market, Westgate Resorts, and Holiday Inn Club Vacations. Imprint is backed by Kleiner Perkins, Thrive Capital, and Affirm. We are focused on building a brilliant team that wants to change payments and who embodies Imprint’s Operating Principles.

Location

This role can be remote or hybrid, with the office location in NYC.

The Team

The Operations Team is dedicated to creating a customer centric culture where we are proud of the interactions and services we provide our customers on a day to day basis. Our mission is to build and sustain a culture that empowers employees, fosters collaboration and ensures the business has the operational infrastructure it needs to succeed in a fast-paced, evolving industry.

The Role

The Customer Solutions Operations Analyst will play a key role in ensuring priorities within the Customer Support and Compliance Teams are timely and successfully implemented, including working closely with our bank partners to fulfill their requests and maintaining a change log of key Company changes with relevant communications to impacted stakeholders within the team.

Your Day-to-Day

• Manage Day To Day Bank Partner Interactions: Act as the main point of contact with our two bank partners on open requests and engagement priorities
• Responsible for Policy and Procedure register and FAQs for Customer Solutions and Operations, with annual refresher and change process, including securing approvals, where necessary
• Maintain Operations and Compliance Priority Tracker Responsible for oversight of the priority tracker and working with key stakeholders on actions and updates
• Act as Change Manager For Customer Solutions and Compliance: Serve as the lead point of contact for Customer Support and Compliance to ensure Company changes, including issues and priorities, are shared with relevant stakeholders, where applicable.
• Continuous Improvement: Foster a culture of continuous improvement by regularly assessing and making recommendations to optimize Operational processes

We Are Looking For Folks With

• Bachelor’s Degree
• Excellent written, verbal, and interpersonal skills.
• Ability to appropriately prioritize assignments based on risk and business objectives.
• Ability to effectively communicate complex concepts to diverse audiences.
• Ability to work independently and collaboratively in a fast-paced environment.
• Exceptional organization and attention to detail.
• Critical thinking, analytical and problem-solving skills.

Bonus Points

• Experience with both banking and Fintech programs

Perks & Benefits

• Competitive compensation and equity packages
• Flexible PTO Policy
• Fully covered, high-quality healthcare including fully covered dependent coverage
• Additional health coverage includes access to One Medical and option to enroll in an FSA and HSA
• 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
• An understanding that successful remote work requires flexibility and an appreciation for asynchronous work
• Access to industry leading technology across all of our business units — stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.