Remote Customer Success Revenue Operations Analyst

Summary

Join Northspyre's incredible journey of transforming the way modern real estate teams manage complex projects. As a Customer Success Revenue Operations Analyst, you will play a crucial role in shaping and driving Northspyre’s customer success and revenue operations functions.

Requirements

• Bachelor's degree in Business, Finance, Economics, or a related field
• Experienced Operator: 2-5 years of experience in revenue operations, sales operations, business analytics, or a related field, ideally in a high-growth startup or SaaS environment
• Data-Driven Problem Solver: Thrive on using data to solve complex business problems, with advanced skills in Excel and SQL to support detailed analysis and reporting
• Strategic Thinker: Adept at seeing the bigger picture and can drive key initiatives that support long-term growth, from scaling processes to implementing new technologies
• Project Manager: Excel at managing multiple high-priority projects simultaneously, balancing strategic and tactical execution with ease
• Effective Communicator: Ability to distill complex data and analysis into clear, actionable insights that can be presented to leadership and stakeholders
• Technically Fluent: Experience with key tools like HubSpot, Planhat, and dashboarding solutions
• Builder Mentality: Excited by the opportunity to build something from the ground up, laying the foundation for scalable systems that will support Northspyre’s long-term success

Responsibilities

• Spearhead the development and implementation of innovative revenue operations processes and systems
• Conduct in-depth analysis of sales and revenue data to uncover trends, identify growth opportunities, and pinpoint areas for improvement
• Support various departmental reporting initiatives, including regular revenue forecasting, commission reporting, sales analytics, and performance assessments
• Oversee and optimize our CRM and Customer Success platforms to enhance process automation, ensure accurate reporting, and support scalability
• Assist in the design and management of sales compensation plans and incentive programs to drive performance and engagement
• Monitor and report on key performance indicators (KPIs) critical to revenue operations, providing actionable insights to stakeholders
• Provide support in the development and execution of strategic sales campaigns and customer engagement initiatives
• Collaborate on cross-functional projects aimed at enhancing the efficiency and effectiveness of revenue operations

Benefits

• In addition to a competitive salary, we are offering a meaningful stock option package
• Comprehensive Medical, Dental, and Vision. Multiple plan options, including a plan option for 100% employer-paid premium for individual coverage for full-time employees
• 401k Match to help you save for your future (Fully vested after 6 mo eligibility period)
• Unlimited Vacation, Paid Sick Leave, and major US Holidays
• Awesome company swag!
• Free access to Health Advocate
• Remote-first work environment -we have an office in NYC, but our teammates are all over the United States and around the world
• You will be part of a small, professional fast-moving team with minimal supervision
• Annual team gatherings