Remote Customer Success Associate/Manager

Summary

Join our growing team as a Customer Success Manager and guide customers through their journey, making them successful.

Requirements

• 3+ years of experience in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Architecture
• Understanding of IT Management and Software Development/Operations in Enterprise organizations
• Ability and experience to structure and prioritise your work and work of others
• 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus

Responsibilities

• Take on full responsibility for your 30-40 Enterprise customers based in EMEA, incl. DACH
• Build and strengthen relationships with your customers to become their trusted advisor
• Develop and expand your accounts by driving product adoption to ensure value add

Benefits

Hybrid Work Mode which means you work remotely from your home office and work from one of our offices