Remote Customer Success Manager, Academia

Summary

Join us as an Academic Customer Success Manager at Prolific to develop relationships with academic researchers, drive adoption, and increase revenue by identifying and engaging potential customers through outreach and meeting them face-to-face. You will establish, initiate, and build relationships with our highest potential academic customers, proactively source and build a pipeline of new contacts within target institutions, and define and implement strategies to grow and retain our key customers.

Requirements

• Experience working with academic researchers, higher education institutions, or public sector organizations
• Proven track record of exceeding expectations against commercial targets in a customer-facing role in a B2B technology company (customer success, sales)
• Demonstrated ability to build and manage a network of contacts within academia, starting from cold outreach
• Great listening and communication skills, ability to build strong relationships with customers
• Proven track record of initiating and leading successful growth and retention initiatives, working with a cross-functional team

Responsibilities

• Establishing, initiating, and building relationships with our highest potential academic customers
• Proactively sourcing and building a pipeline of new contacts within target institutions through cold outreach and networking efforts
• Developing and executing initiatives to increase visibility and awareness of Prolific at selected academic institutions in the USA
• Defining and implementing strategies to grow and retain our key customers
• Advocating for our customers needs internally and creating a feedback loop
• Collaborating with a UK-based counterpart and our marketing team, initiate relationships with new researchers within our customer base and wider buying committees within academic institutions (e.g. procurement, finance, IT)

Benefits

• Competitive salary
• Benefits