Customer Success Manager

Summary

Join a dynamic team at Apella as a Customer Success Manager, where you'll build relationships with healthcare professionals, manage product rollouts, and collaborate cross-functionally to ensure customer success. This role requires a hybrid skill set across customer success, product operations, and data insights.

Requirements

• A background in account management or operations within a high-growth healthcare technology company, or relevant experience in management consulting
• Strong empathy and a deep understanding of customer needs across various stakeholders, along with a proactive approach to advocating for them
• Problem-solving ability combined with analytical and project management skills
• Excellent written and verbal communication skills for high-trust relationship building
• Proven experience leading projects across multiple internal and external stakeholders
• Ability to thrive in a fast-paced environment, effectively prioritizing and managing a diverse workload

Responsibilities

• Build meaningful relationships with healthcare professionals, understanding their needs and solving their challenges through technology
• Serve as a trusted partner to customers by providing insights and recommendations from Apella’s products
• Manage the rollouts of new features and products, guiding customers through these implementations
• Collaborate cross-functionally with Apella’s teams to ensure our products continue to support and enhance our customers' success
• Surface relevant customer feedback and insights, helping shape and refine our product development and deployment

Benefits

• Competitive salary
• Stock options
• Flexible vacation policy
• Remote-first work environment
• Comprehensive health, dental, and vision insurance
• 4 months of parental leave for all parents