Remote Customer Success Manager

Summary

Join a growing company where you can contribute to many “firsts” and enjoy various benefits, including a monthly remote work stipend, home office equipment package, sick leave benefit, parental leave, annual leave, personal development fund, VSOP, team-building trip, quarterly and monthly online get-togethers, flexible schedules, and an international team that loves to have fun at work.

Requirements

• Experience working in a client-facing role, namely account management or customer success experience, or other closely related work experience
• Experience managing account renewals - the ideal candidate should have a sales oriented approach and be able to effectively apply it throughout the entire customer journey
• A proven record driving customer satisfaction and enhancing the customer experience
• SaaS experience and working knowledge of software products
• Strong computer skills and proficiency in Google Workspace, Excel, and other word processing tools; prior knowledge of Salesforce or another CRM is preferred
• Ability to be self-motivated, highly organized, and have a positive attitude and professional demeanour
• Exceptional written and verbal communication skills, analytical skills
• Fluency in English

Responsibilities

• Build trusted relationships with customers and help them get the most out of the product
• Organize and run Quarterly Business Reviews (some onsite travel may be required)
• Attend Industry events
• Report up-to-date metrics on client usage data and health indicators
• Retain and renew existing accounts
• Develop long term strategic account plans that identify expansion opportunities
• Own and close commercial upsell
• Own the client and renewal opportunity data in Salesforce and ensure accuracy

Benefits

• Monthly remote work stipend (home internet costs, electricity)
• Home office equipment package right at the start (laptop, keyboard, monitor…)
• Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
• Sick leave benefit
• Parental leave
• 25 days of annual leave plus your local national holidays
• Personal development fund for courses, books, conferences, and material
• VSOP (Virtual Stock Option Plan)
• The annual international team-building trip
• Quarterly and monthly online get-togethers
• Flexible schedules