Remote Customer Success Manager
Storyblok
๐Remote - Worldwide
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Job highlights
Summary
Join a growing company where you can contribute to many โfirstsโ and enjoy various benefits, including a monthly remote work stipend, home office equipment package, sick leave benefit, parental leave, annual leave, personal development fund, VSOP, team-building trip, quarterly and monthly online get-togethers, flexible schedules, and an international team that loves to have fun at work.
Requirements
- Experience working in a client-facing role, namely account management or customer success experience, or other closely related work experience
- Experience managing account renewals - the ideal candidate should have a sales oriented approach and be able to effectively apply it throughout the entire customer journey
- A proven record driving customer satisfaction and enhancing the customer experience
- SaaS experience and working knowledge of software products
- Strong computer skills and proficiency in Google Workspace, Excel, and other word processing tools; prior knowledge of Salesforce or another CRM is preferred
- Ability to be self-motivated, highly organized, and have a positive attitude and professional demeanour
- Exceptional written and verbal communication skills, analytical skills
- Fluency in English
Responsibilities
- Build trusted relationships with customers and help them get the most out of the product
- Organize and run Quarterly Business Reviews (some onsite travel may be required)
- Attend Industry events
- Report up-to-date metrics on client usage data and health indicators
- Retain and renew existing accounts
- Develop long term strategic account plans that identify expansion opportunities
- Own and close commercial upsell
- Own the client and renewal opportunity data in Salesforce and ensure accuracy
Benefits
- Monthly remote work stipend (home internet costs, electricity)
- Home office equipment package right at the start (laptop, keyboard, monitorโฆ)
- Home office equipment upgrade (furniture, ear plugs โฆ) or membership to a local co-working space after your onboarding
- Sick leave benefit
- Parental leave
- 25 days of annual leave plus your local national holidays
- Personal development fund for courses, books, conferences, and material
- VSOP (Virtual Stock Option Plan)
- The annual international team-building trip
- Quarterly and monthly online get-togethers
- Flexible schedules
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Please let Storyblok know you found this job on JobsCollider. Thanks! ๐