Remote Customer Success Manager
UpCloud
πRemote - Worldwide
Please let UpCloud know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join UpCloud, a company set for explosive growth in the cloud industry, as a revenue-driven Customer Success Manager to drive customer success and satisfaction.
Requirements
- 5+ years of experience in a customer success or account management role within the cloud computing or technology sector
- Proven track record of expanding revenue within an existing customer base and meeting or exceeding growth targets
- Strong understanding of cloud computing technologies, services, and trends would be an advantage
- Excellent verbal and written communication and presentation skills with the ability to influence and negotiate at all levels of an organization
- Strong analytical and problem-solving skills with the ability to think strategically and execute tactically
- Passionate about customer success and delivering exceptional experiences
- Ability to work collaboratively across teams and departments to achieve shared goals
Responsibilities
- Develop and maintain strong, long-lasting relationships with key stakeholders in your assigned accounts
- Serve as the primary point of contact for all customer needs and inquiries
- Proactively identify and pursue upsell, cross-sell, and renewal opportunities within the existing customer base
- Act as the voice of the customer within the organization
- Guide new customers through the onboarding process, ensuring a smooth transition and early adoption of our cloud solutions
- Provide ongoing training and support to maximize the value customers derive from our services
- Regularly monitor customer health through usage data, feedback, and other metrics
- Identify at-risk accounts and develop action plans to address concerns before they escalate
- Develop and execute strategic account plans tailored to each customerβs business objectives, ensuring alignment with our solutions and identifying new revenue opportunities
- Create and maintain a whitespace analysis to identify upsell opportunities
- Manage the contract renewal process, working to secure long-term commitments from customers and preventing churn
- Collaborate with internal teams, including sales, marketing, product, and support, to ensure a unified approach to customer success and revenue expansion
Benefits
- Devices of your choice
- Flexible, remote-friendly working hours
- Annual company trip
- Sports and culture benefit
- Extensive occupational healthcare
- Additional paid vacation
- Company leisure time activities
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