Remote Customer Support Specialist, Ecommerce

Summary

Join our Customer Support Team at Jumpseller, a fast-growing e-commerce platform. We're looking for someone to help clients with their e-commerce solution, solve doubts and problems, and provide exceptional customer support.

Requirements

• Passionate, caring and empathic person, who likes to listen and solve other people's problems
• Incredibly resourceful and exceptional at finding solutions even when there is no clear path
• An advanced computer and Internet user, with previous experience creating or editing or managing Online Stores, Blogs, in Customer Support or in Marketing roles
• Excellent in communication and teamwork
• Fluent Spanish speaker
• Fluent Portuguese speaker
• Bachelor's Degree on Engineering, Marketing, Journalism, Communication, or other
• Demonstrated previous professional experience in Customer Support
• Advanced computer skills, from a user perspective
• Ability to communicate clearly in writing and orally in Spanish and English

Responsibilities

• Help clients setting up their e-commerce solution from different subjects
• Help them solving their e-commerce doubts and problems
• Answer about 75+ emails per day once you're fully up to speed (2-3 months on-ramp)
• Identify, document and prioritize customer reported issues to the development team
• Document & automatize replies for frequently asked questions
• Gauge the usability of new and existing features, and making constructive suggestions for change
• Take responsibility & ownership of your work

Benefits

• Remote Work
• Competitive pay
• Performance based bonus every month